Shipping & Returns

Delivery

We deliver to Sweden and to countries within the European Union. Delivery is included in the price. Every piece is sent by a tracked and insured service ([CARRIER]).

We aim to dispatch within [DISPATCH TIME] of your order confirmation. Delivery is expected [DELIVERY WINDOW]. You will receive tracking details by email when the piece is on its way.

We do not yet deliver outside the European Union.

Returns

You may withdraw from your purchase within 14 days of receiving the piece, without giving any reason. You may also withdraw before it has been delivered.

The simplest way is online: Withdraw from contract here. Enter your name, your order number and your email address, and confirm. We will send you an acknowledgement by email, with the content of your statement and the date and time we received it.

You may also send us a clear statement by email to hello@lewisjohnbroo.com or by post, for example using the model withdrawal form below. A statement sent before the 14 days have passed is in time.

Then return the piece within 14 days of your statement to:

[LEGAL NAME] [RETURN ADDRESS] Sweden

Please include its certificate and, where possible, return it in its original packaging. You pay the return postage unless the piece is faulty; we recommend a tracked service. You are liable only for any reduction in the value of the piece that results from handling it more than is necessary to establish its nature, characteristics and functioning.

We refund the full amount, including the original delivery cost, no later than 14 days from the day we are informed of your decision to withdraw, to the payment method you used. We may withhold the refund until we have received the piece back or you have supplied evidence of having sent it back, whichever is the earliest.

Faulty pieces

If a piece is faulty, write to hello@lewisjohnbroo.com with a description and, if possible, a photograph. We cover the return cost and arrange repair, replacement or a refund as the law provides. You have three years from delivery to complain about a fault.

Model withdrawal form

You may use this form to withdraw, but you are not required to. Copy the text into an email to hello@lewisjohnbroo.com, or print it and send it by post, and complete it.

To [LEGAL NAME], [ADDRESS], hello@lewisjohnbroo.com:

I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ____

Ordered on ____ / received on ____

Name of consumer(s): ____

Address of consumer(s): ____

Signature of consumer(s) (only if this form is sent on paper): ____

Date: ____

The Swedish Consumer Agency’s official form is available at konsumentverket.se.